Being Selective

I've only been working at a major station, and by major I mean top 10 in the area, for about 8 months. About 4 months ago my assistant Program Director called me and a fellow co-worker into his office to discuss how to be better at screening callers. Things like being more selective, not putting on bad calls no matter how dead the calls are, etc. I've put this into effect, but only last night did I really stick to what was told to me. We had the Chief of Police on for his monthly call in show with another host. I get such jems like, "Why don't police ever wave to me when they drive through my neighborhood?" or "What's up with cops on their cell phones?". I generally let on almost anyone if they sound like they have half of a brain, but last night I really exercised my ability of cutting off any caller that I didn't think would be good for the show. It was fun telling people no they couldn't come on and ask their question, and it was also a wake up to me that I can be more selective without hurting the flow of the show.

Waiting

I am currently running a Best Of segment of a show, who knows when it ran, there's no date on the CD. I hate answering calls during Best Of's because its always the same:
"Yeah I'd like to make a comment."
"We're running a previously recorded show."
"Oh, well I had a really good comment."

I left a person calling just to see how long they would last...5 minutes, of straight ringing. Thank heaven for the mute button on our phones.

Doing our jobs

Surprisingly, when I came up with the idea for this blog, I was getting rampant calls from irate listeners about all kinds of inane things. Even though its slowed down somewhat I got a good call the other day. Just to explain before what happened, all radio stations have more than 1 call in line, my station has 12 lines that can be simultaneously ringing at once. Yes, it has happened, especially during PM drive time. Our way to solve this problem is to pick up and tell callers to please hold on. Sometimes its nice because people hang up, not that we don't want you call, but its less work for us to have to do. I put 3 people on hold the other week as they all called in at the same time, put all 3 of them on hold, and went back to the top and took their information (name, cell phone?, what do you want to say). I get to the third caller and she lovingly expressed her displeasure with me not getting to her on time saying, "You people need to do your fucking jobs." I can only assume it's because I didn't get to her fast enough so she can say whatever idiotic comment she had. I was not mad, I just merely laughed about it. People don't realize how many calls can come in at once, we do try to get to everyone as fast as we can, but there's always hiccups.

UPDATES!!!!

There has not been a good enough call worth documenting lately, mostly when people call me to yell about something it's not juicy enough. Today a woman, presumably at least 80, called to tell me how one host said something that contradicted himself blah blah blah. I put her on speaker and just let her ramble for a good minute until she hung up.
Also a record number of people called in asking to speak to Sean Hannity, who by the way is syndicated on the station I work for, unbeknownst to them he gives out his toll free number about every 20 minutes or so...and these people always seemed to call in right before had to take traffic, start a news cast, or get out of dead rolls (radio lingo).
As I write this I'm beginning to think that I just jinxed myself.